Visit us at 38 Church Street, Belmont, NH 03220

FAQ Page

/FAQ Page

We moved to our new location.  Now our watch repair shop and micro machine shop are both at the same place making it much easier to work efficiently

Our new address is :

Carignan Watch Co

38 Church Street

Belmont, NH

03220

Estimates are free if you proceed with the repair. We require a $20.00 deposit for watches that are shipped to us for repair,  as this lengthy estimation process involves time. You must send a $20.00 check or money order with your watch.  If you decide to go ahead with the repair we put the $20.00 towards your repair bill. If you decline the repair we keep the deposit to cover the time spent.

Due to unprecedented demand, and to assure top quality to our customers; we are only accepting new orders on a VERY LIMITED basis until further notice. PLEASE do not send any watches or clocks at this time unless you contact us first. If you are willing to invest the extra time it will take for us to get to you we will be happy to take on your repair. Our turn around on most jobs will be AT LEAST 90 days.

 

Price depends on a number of variables. We will give some examples. These are only examples. To be absolutely sure what it will cost to repair YOUR watch, the watchmaker needs to open it and see what is broken, not working (gummed up), etc.

  • Battery: $5 or $6 (regular or lithium)
  • Back gasket: $8 – $15
  • Clean, oil, and regulation of a simple mechanical watch: $65 – $150
  • Clean, oil, and regulation of a simple quartz watch: $50 – $100
  • Clean, oil, and regulation of a more complicated watch: $75 – $200
  • Clean, oil, and regulation of a multifunction/chronograph watch: $150 – $300
  • Crystal replacement: (note that an odd-shaped crystal will be more than a round one, as it is not as common)
    • glass: $20 – $45 average
    • plastic: $20 – $45 average
    • sapphire: $50 – $85 average
  • Custom-made parts: Labor is $75 per hour.
  • Dial refinishing: $45 minimum

*Other complications, age, rarity, etc. all affect cost.

No, we do NOT perform appraisals. We do not carry appraisal insurance. We will, however, be happy to look up your watch in the Complete Price Guide to Watches book and give you the opinion of the authors, or buy a copy for yourself at Amazon.

Any information you submit to us is not sold. Period. It is not given out either. You may occasionally receive e-mails about sales, a new service, new products, etc. We do conduct e-mail advertising.

If you  send your watch to us for service, our assistant will open your package and log your watch and all of your info into the system. The watchmaker will then open the watch to diagnose what is wrong with it. If it needs parts, our assistant will then call our vendors to obtain prices on these parts and finish working up the estimate with the watchmaker. You are then contacted via e-mail or postal mail with the estimate. If you approve the estimate your $20 deposit is credited to the cost of the repairs. If you decline the repairs, you will need to submit $15 for return shipping.

We are not responsible for items left for over 60 days. This means from the time your item has been invoiced, not the total time we have had your timepiece.

There will be a $25.00 service fee on all returned checks.

That’s up to you. If it were to ever get lost by the shipping facility you would need to make a claim. To receive any monies for the loss, I believe the facility would ask you if you purchased insurance. Please consult the appropriate shipping facilities’ guidelines for details.

That’s $15 minimum for return shipping (registered mail without insurance). We only use registered mail via the United States Postal Service. Why? Because we believe it is the safest way to send a timepiece. Registered mail is tracked every step of the way. We have never had a customer not receive their package. We’re sticking with what works. If you would like to send your timepiece TO OUR COMPANY via UPS or FedEx or some other means, it’s up to you. However, we will make no exceptions as to how we return your timepiece. If you’re saying, “Well, I’m sure it will cost me less than $15 to send it to you.” It may very well cost you less. However, we employ a person to pack up your watch and ship it out to you; and as stated above, we only use USPS registered mail.

The watch crown is the button used to wind and set the watch.