What to expect when you trust us with your watch repair.

 

1. When the package is received.

When a customer's package is received at our store, it is first checked over for any obvious damages; and if all looks good it is then opened. The watch is then photographed, tagged, and along with any instructions, it is put with one of our own numbered job envelopes for tracking purposes. 

2. Estimation of watch repair cost and turnaround time.

We will then carefully examine the watch and note any possible problems and work up an estimate for repair. The watch movement, case, bracelet and all other parts of the watch will be carefully looked over. We will then contact you with an estimate of watch repair costs and a rough estimate of the time required for completion. We stick to our estimate very closely so our customers will not get any unpleasant surprises; but, if, for whatever reason, the price has to be raised, we would not continue without customer consent. If for any reason the customer decides to not have the work done, the watch would be sent back with no charge except for the return shipping. If, however, the customer gives a go ahead and then decides otherwise after we have started with the watch repairs, the cost of any labor and parts will have to be paid for before the watch is returned. (This scenario has not happened before.) The watch is then placed back in its envelope and awaits the customers instructions. If the customer gives the okay we would get started immediately and any materials would be ordered. Turnaround can be as little as 3 weeks but can sometimes get up around 10 or more depending upon the availability of the materials mainly. In some cases, the work to be performed can be extremely time consuming, such as in the case of restorations due to rust, or when repairing antique timepieces where the parts have to be made from scratch.

3. Watch repair performed

When the watch parts arrive, the watch will be completely disassembled, cleaned, oiled, and reassembled using the new materials and parts, regulated, pressure tested (if applicable), and set aside (watched) for evaluation for 48 hours to be sure all is well. If all is well the watch is then placed back in its envelope, returned to our safe and the customer will be contacted and told of the good news.

4. Warrantee, payment, and return shipping

WARRANTEE AND CARE INFORMATION

 

Secure online payment form

 
In addition to your invoice stating an itemized list of the work performed, we will include care and warrantee papers with your watch when it is returned to you.
We warrantee our repairs on all high grade watches for one year in almost every case but some things such as circuits, crystals, and the like sometimes cannot be completely covered. If the watch fails and it has absolutely anything to do with the way we performed the service the customer can rest assured that we will do whatever is possible to remedy the situation. We take great pride in our work and even greater pride in our customers' satisfaction. Payment can be in the form of Visa, MasterCard, check, or money order and payment must be received before we will return the watch. After payment is received we will pack the watch up and ship it out via US Postal Service, registered and insured for the replacement value of the item. We have never had a lost package and take every precaution to keep it that way!<

Payment is expected when services are rendered, Please note we are not responsible for goods left on hand for more than 60 days after notification (or attempt of notification) of completion.  Please be sure your contact info is correct and complete because If we cannot contact you for any reason or if the item is not paid in full after 60 days the item/s will be considered abandoned and will become property of Carignan Watch Company unless other arrangements have been made in advance. 

We are unable to continue chasing people for payment, we cannot store peoples finished unclaimed items forever. If you cannot pay your bill or think you may not be able to make payment for any reason PLEASE CONTACT US TO MAKE ARRANGEMENTS! If you have something happen in your life that may make it difficult for you to make your payment or may cause you to disappear for months you need to contact us at once to make other arrangements. You also need to let us know of changes in your address and/or contact info.  We want you to know that we will do anything possible to work with you if you are having financial difficulties that may cause you to have a hard time paying your bill with us. So please call us if you need to make payments on a repair.
Unfortunately there are actually some people out there that are too irresponsible to pay their bills or even realize they need to.

Follow up and future continuing service.

We ask that all our customers contact us when they receive their watch to let us know that it arrived safely and if they are happy with our services. If for whatever reason the customer happens to be unhappy we would take the necessary actions to remedy the problem and assure satisfaction. We suggest that all watches be returned in 5 years or so to be checked out and evaluated. Most, if not all, at least need new crystals and seals and most should also be cleaned and oiled to minimize wear and ensure the utmost accuracy of the movement. Most factories recommend that their watches be serviced every 5 years or so. We will clean the watch case and bracelet for free at any time for our local customers, and customers that can't get to our store can send send the watch to us if they are willing to pay the shipping. We will try to answer questions such as the watches value and the like as best we can and will gladly recommend watch brands and evaluate a watch that a customer is interested in whether or not we are selling it.
If you have any further questions please do not hesitate to contact us. We look forward to the opportunity to serve you.

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Thank you,
Denis J. Carignan

Carignan Watch Company, Inc.

 

CWCI

PO Box 562

Belmont, NH 03220-0562

 

Physical Address (NOT for postal mail use)

Carignan Watch Company, Inc.

141 Main Street

Belmont, NH 03220