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FAQsQ: The most frequently asked question, understandably, is "How much will it cost?" A: Well, that depends. There are far too many variables to be able to say. We will give some examples. These are only examples. To be absolutely sure what it will cost to repair YOUR watch, the watchmaker needs to open it and see what is broken, not working (gummed up), etc. Battery: $5 or $6 (regular or lithium) Back gasket: $8 - $15 Clean, oil, and regulation of a simple mechanical watch: $65 - $150 Clean, oil, and regulation of a simple quartz watch: $50 - $100 Clean, oil, and regulation of a more complicated watch: $75 - $200 Clean, oil, and regulation of a multifunction/chronograph watch: $150 - $300
Custom-made parts: Labor is $75 per hour. Dial refinishing: $45 minimum *Other complications, age, rarity, etc. all affect cost. Q: Do you provide free estimates? A: The above answers are to give you an idea/ballpark figure of what some repairs might cost for your watch. Estimates are free if you go ahead with the repair. We require a $20.00 deposit for watches that are shipped to us for repair, this lengthy estimation process involves time. You must send a $20 check or money order with your watch. If you decide to go ahead with the repair we put the 20.00 towards your repair bill, if you decline the repair we keep the deposit to cover the time spent. Q: How is the watch repair process handled? A: If you have decided to send your watch to us for service, our assistant will open your package and log your watch and all of your info into the system. The watchmaker will then open the watch to diagnose what is wrong with it. If it needs parts, our assistant will then call our vendors to obtain prices on these parts and finish working up the estimate with the watchmaker. You are then contacted via e-mail or postal mail with the estimate. If you approve the estimate your $20 is credited to the cost of the repairs. If you decline the repairs, you will need to submit $15 for return shipping. Q: Why does it cost $15 return shipping of my watch? A: That's $15 minimum for return shipping (registered mail without insurance). We only use registered mail via the United States Postal Service. Why? Because we believe it is the safest way to send a timepiece. Registered mail is tracked every step of the way. We have never had a customer not receive their package. We're sticking with what works. If you would like to send your timepiece TO OUR COMPANY via UPS or FedEx or some other means, it's up to you. However, we will make no exceptions as to how we return your timepiece. If you're saying, "Well, I'm sure it will cost me less than $15 to send it to you." It may very well cost you less. However, we employ a person to pack up your watch and ship it out to you; and as stated above, we only use USPS registered mail. Q: Should I insure my timepiece? A: That's up to you. If it were to ever get lost by the shipping facility you would need to make a claim. To receive any monies for the loss, I believe the facility would ask you if you purchased insurance. Please consult the appropriate shipping facilities' guidelines for details. Here's links to USPS, FedEx, UPS, DHL. A: No, we do NOT perform appraisals. We do not carry appraisal insurance. We will, however, be happy to look up your watch in the Complete Price Guide to Watches book and give you the opinion of the authors, or buy a copy for yourself at amazon.com.
Q: What's your privacy policy? A: Any information you submit to us is not sold. Period. It is not given out either. You may occasionally receive e-mails about sales, a new service, new products, etc. As of February 2006 we have not done any e-mail advertising. We've only done Internet and signs at our brick and mortar store. There will be a $25.00 service fee on all returned checks. We are not responsible for items left for over 60 days. (This means from the time your item has been invoiced, not the total time we have had your timepiece.)
Phone 1-603-267-6933 Send Us An E-mail Carignan Watch Company 141 Main Street / P.O. Box 562 Belmont, NH 03220
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