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Watch Repair Shipping InstructionsSHIPPING INSTRUCTIONS AND CONTACT INFO NOTICE We are not trying to be snobby, we are simply unable to continue to invest huge
amounts of time on the phone and email answering constant status
requests while we have so many jobs to finish. We will be at our store during regular hours so if
you have a concern leave us a message.
Please Print This customer info form
, fill it out,
and send it with your watch. Ship your item to us using the USPS (Post office), registered mail with insurance and a return receipt, to our postal address listed below. This is also how your item will be sent back to you. Please do not send the original box or literature your watch came with when new unless requested. We will not store them nor keep track of them for you, boxes and the like take up too much space in our storage area and cannot be put in the safe. As well, send $20 along with your watch; this is the cost of the estimate. Why? We only ship packages through the USPS, registered mail. Please do not send your watch with a prepaid Fed-Ex or UPS return label, we will not use it, there are exceptions under certain circumstances. Pack the item in a medium-sized box using plenty of soft packing material. Send a paper with the package that has your name, address, daytime and nighttime phone numbers, email address, and a description of what you want done and/or the problem you are experiencing. Please only use "CWC" as the 'To' address name, not "Carignan Watch Company, Inc." This ensures that no one will know that there is a valuable watch or jewelry item in the package, adding a small measure of security. To ease your mind about shipping your watch or jewelry, I can tell you that I ship and receive hundreds of packages every year and I have never had any problems. That doesn't mean a problem can't happen, but it is unlikely. We take every precaution possible to ensure the safety of every item we receive. Our shop is complete and modern. Our store is protected by cameras and a monitored electronic security system. We only use the highest quality tools, materials and parts available. At CWC, you will never be treated like a number and we will do everything possible to ensure your total satisfaction. We can provide references upon request or you can visit our Testimonials page. WARRANTEE AND CARE INFORMATION
Payment is expected when services are rendered, Please note we are not responsible for goods left on hand for more than 60 days after notification (or attempt of notification) of completion. Please be sure your contact info is correct and complete because If we cannot contact you for any reason or if the item is not paid in full after 60 days the item/s will be considered abandoned and will become property of Carignan Watch Company unless other arrangements have been made in advance.
Thank you, CWCI Staff
Telephone
Street address
Electronic mail
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